FAQ

FAQ
Frequently Asked Questions

Frequently Asked Questions

Please browse our Frequently Asked Questions to learn more about our online auctions. If you have any questions that are not listed below, simply get in touch with our support team.

Buyer FAQ’s

What’s for sale?

Browse our items by simply clicking on “CROWNWATCHAUCTIONS” or “CROWNJEWELAUCTIONS’ from the auction page from your computer or mobile device.

Estimates?

The estimates in the item’s descriptions are provided as an approximate only and should not be relied upon or a prediction of actual selling prices. This estimate, expressed in a broad value, can be based on comparison to other similar items where prices are sought or sold from our databases and other sales venues these estimates may also be set by the auctioneer are should not be relied on as a basis for sale.

How do I register to bid?

Register Online
You can also register on the tab prior to viewing items labelled (LOGIN or Register) an account can be set up here with your correct details. These details will (should you win the auction) be the details used for invoicing. A credit card authorisation process is required when registering along with other common details for security purposes. See Terms and Conditions and Privacy Policy for more information. Alternatively you can register when you are ready to bid by following the prompts.

How do I pay for my Items?

Immediately following the sale, the Post Sale Service team will send you an Invoice. The final amount due will include the hammer price, the buyer’s premium, and any local taxes and known service fees.

You can pay by bank transfer, EFT, or credit card (subject to certain restrictions and legal limits). Visa, MasterCard credit cards are accepted and surcharges for their use may apply, please contact our office for further information.

Payment must be sent from the invoiced party and not from a third party. Payments must be made within 24 hours see terms and conditions

When will I receive my items?

As we are regulated by Sate and Federal Laws under the Auctioneers act 2014 we generally post insured items (price paid at auction) within 5-7 business days from receipting your payment. Tracking information will be sent for your reference and signing on delivery is required.

Seller FAQ’s

What valuables do you auction?

Diamonds*
Swiss watches
Gemstones
Brand name jewellery
Gold

Items must have a minimum resale value of $2000 this can be assessed by Crown Auctions with supported documentation (if available) and subject to our approval.

Where is your office located?

Crown Auctions is located at Suite 9, Level 3 Commerce Centre, 146 Bundall Road BUNDALL QLD 4217. Only by appointment.

Does my item have to be in perfect condition?

No. Your item will be appraised based on its weight and quality which our qualified jeweller will assess.

I can’t find my supporting paperwork; will this impact the value?

As luxury items sell at a premium price when accompanied by supporting paperwork, we often say that the more documentation you can provide us with, the better. The supporting paperwork also assists our valuers when determining the value of the item.

How do I send my item(s) to you by mail?

If posting your item(s) to us, you should ensure it is sent by registered mail through Australia post and that you place insurance over the package. You should further ensure you keep a copy of your postage receipt and relevant tracking number(s). Please only send your items with our listing agreement inserted.

Are my valuables safe with you?

We have a comprehensive itemisation system at our office. Once we receive your item(s), will be catalogued for the auction process. We recommend keeping your items insured during the process no different to if you have auctioned or sold a property. Each item will be added to our inventory and all our outbound shipping is fully insured by Crown Auctions

Can I set a reserve price?

Yes. If requested, we will suggest a reserve based on past sales, current market conditions and our auction experience. This reserve price will be kept strictly confidential and will protect you from the item selling for a price less than its value. Once the reserve is set this cannot be increased, however, the item or items can be reduced by the owner / vendor if required to meet the market.

What’s the difference between an auction estimate and the valuation price?

The auction estimate is the figure we believe the item will sell for based on current market conditions, past sales and our prior auction experiences. The valuation price is the figure a valuer believes the item to be worth. However, it’s important to note that valuations can vary from valuer to valuer and more often than not, retail valuations are insurance replacement valuations.

What costs will be incurred if I decide to proceed with the auction?

If we sell an item on your behalf at auction, seller commission charges will apply. This commission is only charged if the item sells at auction.

A lotting fee will also be applicable. This will include photography, cleaning & polishing (if required) and authentication (if required) marketing and databasing fees, see form 9 for these fees if applicable.

Additional fees will be incurred should the item require repair or a Gemstone Laboratory report.

If the item is successfully sold at auction, the above fees will be deducted from the sale proceeds. If the item is not successful and is returned to you, the above fees will be invoiced to you accordingly.

Can I withdraw from the auction process?

Once the auction agreement has been signed, you cannot withdraw from the process. If, after the item has gone to auction three (3) times and been unsuccessful, you can withdraw from the process.

Why sell with Crown Auctions?

How do I know if my item is sold?

We will contact you via phone or email alternatively you can email us at

support@crownauctions.com.au

When do I get paid from my sale?

All sold items receive payment to our audited trust account, upon receipt and verification from the buyer we generally have you settled within 10 business days.

All payments are made to the nominated name and account of the signatory of our auction agreement (form 9 appointment of auctioneer) and are not able to be transferred to another party.

Do I need to provide proof of purchase to sell my item?

This is always a great policy to prove you own the item, however we will require during the registration process and best business practices a copy of your Driver’s license or passport. To protect both our buyers and sellers to limit and prevent fraudulent behaviour.

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